A serviced apartment is a furnished apartment with its own kitchenette. You can book it flexibly for short or longer periods – from one night to 6 months. Learn more.

In Germany, you can stay from one night up to 6 months. In Austria, bookings are even possible for up to 12 months.

Payment is required before your arrival. For longer stays, you pay monthly in advance. The payment link will be sent to you via email.
Payment options: PayPal, credit card, Klarna, or online bank transfer.
Note: Cash payment on-site is not possible.

The price includes all additional costs – including Wi-Fi, VAT, and regular basic cleaning with fresh linen change.
Cleaning is carried out at least every 7 days, depending on the length of your stay.

No, no deposit is required with us – regardless of the length of stay.

Our reception is available on weekdays:

Mon: 08:00 AM – 12:00 PM & 2:00 PM – 4:00 PM
Tue: 10:00 AM – 12:00 PM & 2:00 PM – 7:00 PM
Wed: 08:00 AM – 12:00 PM & 2:00 PM – 4:00 PM
Thu: 07:00 AM – 12:00 PM & 2:00 PM – 4:00 PM
Fri: 08:00 AM – 12:00 PM & 2:00 PM – 4:00 PM

On weekends and holidays, the reception is closed.

You can reach us anytime by phone, email, or via [ailean-link].

Alternatively, you can make changes directly on our website using your booking number and name.

If you booked through a third-party provider (e.g., Booking.com, Airbnb), please contact them directly.

1–6 Nights
• Free cancellation up to 1 day before arrival (2:00 PM)
• Later cancellation: 100% of the overnight price

7–28 Nights
• Free cancellation up to 7 days before arrival (2:00 PM)
• Later cancellation: Calculation of the following 7 nights

From 29 Nights
• Free cancellation up to 14 days before arrival (2:00 PM)
• Later cancellation: Calculation of the following 14 nights

Non-refundable Rates
• 100% of the total price in case of no-show

Three days before your arrival, you will receive all the information by email.
From 3:00 PM, you can check in online, via the Hotelbird app, or directly at the terminal on-site.

Only in Hamburg:
After booking, you will receive an email with a link to the online check-in. After that, you will receive your access code for the building and your room.

You will receive the invoice directly after check-out via email. You can download it anytime and edit it if necessary.

Yes, every smartments has a laundry room with washing machines and dryers. You can use them 24/7 for a fee.

Yes, you can get cleaning supplies, an iron, a mop, and toilet paper anytime for free in the cleaning supplies room.
The room can be opened with your room card.

At the following locations, you can add parking spaces:

• Hamburg Außenalster
• Munich Parkstadt Schwabing
• Berlin Karlshorst
• Berlin Prenzlauer Berg
• Mannheim Main Station

Unfortunately, we don't have luggage storage directly on-site. However, you can use Radical Storage nearby.
Feel free to contact us in advance for a discount code.

For stays of 14 nights or more, we can issue a landlord's confirmation of residence upon request after check-in. Please bring your ID and inform us in advance.

For stays of 30 nights or more, you will receive a registration confirmation after check-in. Please inform us in advance and bring your ID.