Artificial intelligence at smartments – How we are shaping the future of hospitality with ailean
Travel is becoming increasingly digital. Guests want quick answers, simple procedures and seamless processes that make their stay easier. Companies are faced with the challenge of meeting these expectations and operating efficiently at the same time.
smartments is following this path consistently and has been relying on ailean.io since January 1, 2025. This artificial intelligence is much more than a chatbot. It handles tasks that were previously processed manually. This ensures better service, smooth processing and more freedom for our team.
What is ailean?
ailean is the first operational artificial intelligence for the hospitality industry. While many solutions on the market mainly look good or offer simple FAQ systems with predefined answers, ailean goes one step further. It thinks for itself, analyzes and delivers the right answers in real time.
Many systems rely on static question-and-answer models. Guests have to click through long menus or only receive standard answers. ailean works differently. The AI processes requests based on context, recognizes connections and carries out complete processes. This ranges from reservation to payment.
Jens Kindschuh, CEO of smartments, sees the collaboration with ailean as a clear step towards the future:
“With ailean, we are taking a decisive step towards the digital future. AI is not an experiment for us, but a strategic lever to offer our guests a modern, smooth and convenient experience. Regardless of whether they book via our website or via OTAs.”
Why smartments relies on artificial intelligence
Guests expect to receive an answer at any time. They want to communicate directly via WhatsApp without having to struggle through forms or chat menus. Bookings, payments or questions about their stay should be completed in seconds.
For hotels and serviced apartments, this means an increasing amount of work. Especially when inquiries come in via various channels and employees have to answer hundreds of them every day.
This is exactly where smartments comes in with ailean.
How smartments makes the difference with ailean
- Guests receive answers immediately, without waiting.
- Bookings, changes and cancelations are processed automatically.
- Invoices and payments run seamlessly and without additional effort.
- The team is relieved and can concentrate on personal support.
- Live analyses help to better understand guests and improve service in a targeted manner.
First results after a few weeks
The introduction of ailean is showing measurable success.
- Guests receive an answer 40 percent faster.
- Direct bookings via the company’s own website increased by 15 percent.
- 80 percent of all requests are processed directly by the AI.
- Telephone inquiries have fallen by 20 percent.
A guest arriving late used to have to spend a long time looking for emails or confirmations. Today, they receive all information via WhatsApp in good time before their arrival. This includes the door code, a check-in invitation and all the important details about their stay.
The result: less stress for guests and noticeable relief for the team.
Where the journey is going
smartments is only just beginning. Artificial intelligence will continue to develop and achieve far more than it does today.
Personalized stays are conceivable, where guests no longer have to adjust anything manually. The system recognizes which preferences exist and reacts accordingly. Regular guests automatically get their favorite apartment. The air conditioning adjusts itself precisely to the preferred temperature. The coffee machine prepares the usual order.
Pricing could also be optimized in real time. An intelligent best price guarantee ensures that direct bookers always receive the best available rate. If prices change, the system automatically adjusts the offers without guests or employees having to intervene.
But the possibilities go even further …
If a flight is delayed, the AI could automatically adapt the check-in process. The arrival is organized accordingly, a cab is reserved or access to the apartment is adjusted flexibly.
This development follows a clear vision. Technology should not only provide support, but also make processes so efficient that guests and employees no longer need to concern themselves with them.
Conclusion
smartments uses artificial intelligence not for pretty interfaces or marketing promises, but for real solutions. ailean automates, optimizes and thinks.
Guests receive exactly the service they expect. The team has more time for personal service. Hospitality becomes easier, faster and better.
A modern digital experience that really works. smartments is shaping the future of hospitality and you can be part of it.
The industry is changing and we don’t just want to watch, we want to actively shape it. For us, this means: no half solutions, no rigid chatbots, but real AI that optimizes processes and noticeably improves the guest experience.
The exciting question is: What will happen next? Which innovations will have a lasting impact on the industry? What role will AI play in the coming years?
We are convinced that progress is best achieved through exchange. Follow smartments for regular insights and updates. Share your thoughts and let’s discuss together what really makes hospitality smarter.